What Does “Quality” Mean to You?

I must say, some things you never really think about until asked. This is certainly one of them. Quality…what a question! To me, quality means that an individual took time and effort to present a thoughtful and conscious service and/or product. Quality is the proof that care went into making something possible and that the process was as important as the finished product or service. The process showed knowledge on the subject matter, dedication to higher goals and selflessness. After all, when providing quality, we do not all get thanked. While we cannot always have physical proof of quality, I think that we can all see it when it is present and when it is not. In healthcare, this is especially true. Often, people can walk into a facility and feel quality in the atmosphere. And when at an appointment with a healthcare provider, we feel quality. In the way that staffers makes us comfortable, ease our fears, provide knowledge and offer realistic and applicable solutions to improve our health and well-being. Quality is felt and when it is good, not only do patients feel good, but the facility can benefit from positive word of mouth. While it may not come standard at all times, quality does make a difference.